Frequently Asked Questions

A room booked for a few hours during the day rather than overnight — for rest between flights, a quiet place to work, or somewhere to freshen up. Each plan sets its own hours, and the check-in and check-out times are shown on the plan page before you book.

They differ by hotel and by plan. The plan page shows the exact window, for example 10:00 to 18:00. What you book is that window, not a night — though some hotels do also offer an overnight plan.

Each plan shows a maximum number of guests. One booking is one room; if you need two rooms, make two bookings.

Not yet. This is a request-based system: your booking is not confirmed until the hotel has checked availability and accepted it. Your payment sends the hotel a booking request, and the email you receive is titled "Booking Request Received". The hotel then accepts or declines, and we email you as soon as they answer. If the hotel declines the request, or if you cancel before they have accepted it, you are refunded in full. Please do not travel to the hotel until you have the confirmation.

The moment your payment goes through, the property is emailed about the request. We also telephone the front desk to tell them a booking request has come in.

Often within a few hours, although it can take around 24 hours. If your booking still has not been accepted by then, we suggest contacting the hotel yourself — their telephone number is on their own website.

If the hotel declines the request, everything you paid is refunded in full.

PayPal occasionally holds a payment for checking. While it is held, nothing has reached the hotel yet. Once PayPal releases it, the request goes through and you will hear from us. If it stays that way for more than a few hours, please contact PayPal directly.

An account is created for you automatically when you book. Set your password from the link in the email we send you.

The room rate, plus any paid extras you choose, plus a payment processing fee. On smaller bookings a DayDreamHub service fee may also be added. Every line is shown with its own amount before you pay, and nothing is added afterwards.

Always US dollars. Where a hotel sets its price in its own currency, both are shown — but the payment itself, and the amount on your statement, is in USD. The rate used is the one at the moment you pay, and it is shown on your booking.

No. Payment is handled by PayPal, and you can pay with a credit or debit card without creating an account. Having one may make checkout quicker.

Not for bookings made on this site — the room is paid in full when you book. Anything that arises at the property, such as accommodation tax, a deposit, or room service you order there, is paid to the hotel separately. Our AI Concierge service is the exception: there you pay us a small fee to telephone hotels on your behalf, and the room itself is paid at the property.

Per room, for the hours shown. Paid extras may be priced per room, per person, or differently for adults and children, depending on what they are. Where that is the case, the booking page says so before you add them.

Most plans can be cancelled free of charge up to 24 hours before check-in. Some hotels set a different window, and a few plans are non-refundable. The deadline is measured against the check-in time in the hotel’s local time, not the local time where you live. The cancellation policy is on the plan page before you book, on the booking page before you pay, and in your confirmation email.

Sign in and open My Bookings, then cancel from the booking itself. You can do this while the booking is waiting for the hotel or after it has been confirmed. Sign in with the email address you booked with. If you cannot get in, use "Forgot password?" on the login page with that address — or, if you have never had a password, register with it.

Within five to ten working days of cancelling at the latest. It can take a little longer to appear on a card statement, depending on your bank. If you have not seen it after ten working days, write to [email protected] with your booking number.

There is no self-service change. Cancel within the free window and book again. Changing the date, the time or the add-ons all mean cancelling and rebooking, and the cancellation policy applies to that cancellation too. Please note that if you agree a change with the hotel directly, the booking details are not updated and will still show the old ones.

Message the hotel from your booking in My Bookings, or telephone them using the number on their own website. The check-out time does not move, so arriving late shortens your stay. Please note that some hotels treat an arrival beyond a certain time as a cancellation.

Yes, once per booking, from My Bookings after the stay has been confirmed. Reviews appear on the hotel page straight away. Please keep them factual — a review that is untrue or abusive may be removed.

Yes — open daydreamhub.com/app on your phone and add it to your home screen.

If you cannot find what you want among our listed hotels, the Concierge telephones properties for you and asks whether a day-use room is free for the time and the number of guests you want. The fee is $7, charged when you accept the quote. If the hotel has nothing free, if the quoted price does not suit you, or if the hotel cannot confirm the booking, the fee is refunded in full. The room is paid at the property.

Your name, email address, telephone number and nationality are passed to the hotel you booked, because they need them to hold the room. Our Privacy Policy sets out the detail.

The email we send is about your own bookings — requests, confirmations, cancellations — so there is no mailing list to leave. If you would like your account and data removed, write to [email protected].