1. Introduction

Day Dream Hub.com LLC (hereinafter referred to as “DayDreamHub”) is a company registered in Georgia, operating an online platform through the website daydreamhub.com, providing daytime hotel booking services.
These General Terms and Conditions (hereinafter referred to as “the Terms”) regulate the relationship between DayDreamHub and the customer (hereinafter referred to as “the Customer”) regarding the use of the DayDreamHub platform and its services.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

“DayDreamHub Platform” means the DayDreamHub website and mobile website through which Customers may access the Services and make reservations.

“Hotel” means a hotel establishment that partners with DayDreamHub and offers bookable Offers on the DayDreamHub Platform.

“Service” means a room, activity, or area reserved at a Hotel for a specific time slot.

“Offer” means the Services offered by a Hotel together with the applicable conditions. Each Offer specifies the components of the Service, the time slot, the price, and available amenities.

“Reservation” means an Offer booked by the Customer on the DayDreamHub Platform.

“Privacy Policy” means the personal data processing policy describing how personal data are processed in accordance with applicable regulations, available on the DayDreamHub website.

“Taxes” means taxes other than value-added tax, such as accommodation taxes, which are not included in the prices displayed on the DayDreamHub Platform and may be payable directly to the Hotel at check-in.

“Room Charge” means the consideration set by the Hotel for the use of the room and other Services provided by the Hotel.

“Service Fee” means the fees paid by the Customer through the DayDreamHub Platform, including payment processing fees and fees for services provided by DayDreamHub, such as reservation intermediation, system usage, customer support, and other ancillary services.

“Total Amount” means the aggregate amount of the Room Charge and the Service Fee, which constitutes the final amount payable by the Customer through the DayDreamHub Platform.

3. General Provisions

The Customer agrees to unconditionally comply with these Terms.
These Terms take precedence over any contractual or non-contractual documents exchanged between the parties (collectively referred to as “the Parties”).
These Terms are considered a legal contract between the Parties.

4. Access to the Website

The DayDreamHub Platform is freely accessible to users with internet access.
The services provided on the DayDreamHub Platform are only available to adults aged 18 years and older.
Users can access the entire website, but must create a Customer account to make bookings more easily and access additional features.

5. Customer Account

5.1 The Customer can create a user account by clicking the “Sign Up” button.
By entering their email address and password, they will have login credentials for their Customer account.
Through the Customer account, the Customer can access current and future bookings and booking history.

5.2 The Customer can access and change their personal information in their Customer account at any time.
For security reasons, the email address associated with the account cannot be changed by the Customer themselves.
To change the email address associated with the account, send a request to customer@daydreamhub.com.

5.3 The Customer can delete their account through the account deletion section or by sending an email to customer@daydreamhub.com.
Even if there are ongoing bookings, the Customer can delete their account; however, the bookings will be considered canceled, and the cancellation policy of each Hotel will apply.
If the payment has been completed on the platform, it will not be refunded.
Upon deletion of the account, the related personal data will also be deleted.

6. Bookings

6.1 There are no age restrictions when making a booking through DayDreamHub.
However, some Hotels may prohibit minors from using the services alone, and the Customer must comply with each Hotel’s terms and conditions.

6.2-1 The Customer can make bookings at any Hotel available in the region provided by DayDreamHub.
Offers can be found by searching by city, Hotel, or conditions.

6.2-2 To make a booking, the Customer must create a DayDreamHub Customer account (if not already registered, it will be automatically created when the booking request is sent).

6.2-3 The Customer must select an offer corresponding to the chosen service to make a booking.
Each offer includes the service components, time frame, price, and available amenities.

6.2-4 After reviewing the booking details, the Customer can send a booking request to the Hotel.
The Hotel may approve or reject the request based on availability.

6.2-5 Once the booking is confirmed, a confirmation email will be sent to the provided address.
If the email is not received, the Customer should check their spam folder.
The Customer must keep the booking information available to present it at the Hotel.

6.3-1 After confirming a booking, the Customer can use the Inbox on their account page to make special requests or provide details to the Hotel.

6.3-2 If the number of guests exceeds the available bed space, the Customer must specify the number of guests as a special request.
This request will be considered according to the Hotel’s capacity and conditions.

6.4 In accordance with the Privacy Policy, DayDreamHub may contact the Customer to conduct satisfaction surveys or verify booking information.
This is solely for service improvement purposes.

7. Rates and Prices

7.1 The prices listed in the Hotel Offers are service prices and include VAT and service charges. However, additional Taxes such as accommodation tax are not included and may need to be paid directly to the Hotel at check-in.

7.2 Some Hotels may charge a booking fee. Such fees must be paid either at the time of booking on the DayDreamHub Platform or at check-in.

7.3 Some Offers may be subject to additional Taxes. If applicable, these will be stated in the Offer summary. The amounts of such Taxes are indicative only and are not legally binding on DayDreamHub. These amounts are provided by the Hotels, and DayDreamHub shall not be liable if the listed amounts are inaccurate.

7.4 Upon arrival at the Hotel, the Customer may be required to pay a deposit in accordance with the Hotel’s policies. If paid by credit card, the deposit shall be refunded upon departure subject to the card issuer’s terms and conditions.

7.5 The prices displayed on the DayDreamHub Platform consist of the Room Charge and the Service Fee.
Each amount and their aggregate, being the Total Amount, shall be clearly indicated at the time of reservation confirmation.

8. Payment Terms

8.1 Payments on the DayDreamHub Platform shall be made using the payment methods designated by DayDreamHub.
The Customer shall pay the Total Amount displayed on the DayDreamHub Platform to DayDreamHub.
Payments shall be made in the currency specified on the DayDreamHub Platform at the time of payment.

8.2 Upon confirmation of payment, an online payment confirmation email shall be sent to the Customer. After payment is completed, the reservation request shall be sent to the Hotel. If the Hotel rejects the request and the Reservation is not confirmed, the full amount paid through the DayDreamHub Platform shall be refunded.

8.3 Payment methods for direct payment at the Hotel vary by Hotel. Additional charges and Taxes must be paid directly at the Hotel during check-in.

8.4 If fraud or unauthorized payment by the Customer is suspected, the Customer must contact DayDreamHub as soon as possible.

9. Cancellations and Changes

9.1 Bookings cannot be changed.
If the Customer wishes to modify the booking date or plan, they must cancel the booking and make a new one.
When canceling a confirmed booking, the cancellation policy of each Hotel will apply.

9.2 In the event of cancellation, the cancellation policy posted on each hotel’s listing will apply.
If the hotel does not have a cancellation policy, the cancellation policy set by DayDreamHub will apply.
DayDreamHub’s cancellation policy is as follows:

“A 100% cancellation fee will be applied for cancellations made less than 24 hours prior to the reservation time at local time. If payment has already been made, that amount will be applied to the cancellation fee.”

10. Customer Obligations

10.1 The Customer agrees to arrive at the Hotel on the booking date and time or to cancel the booking through the DayDreamHub Platform.
If the Customer does not cancel in advance and does not arrive at the Hotel (no-show), the payment already made or pre-paid will not be refunded.
Additionally, additional charges may apply according to the Hotel’s policies.
*Please check each hotel’s listing page for cancellation policy.

10.2 The Customer agrees to comply with the booking conditions, particularly the check-in and check-out times.

10.3 The Customer undertakes to follow the reservation cancellation procedure to avoid becoming a no-show.
If a no-show is confirmed a cumulative total of three times, The Customer will be forcibly withdrawn from this platform and The Customer’s account will be suspended.

10.4 The Customer agrees to comply with the internal rules of the Hotel that accepted the booking and to respect the staff.
The Customer is solely responsible for their conduct at the Hotel and for the people accompanying them during the booking.

10.5 The Customer agrees to use DayDreamHub’s services in compliance with the applicable laws and regulations during the booking period.
If the Hotel staff discovers conduct that violates applicable laws and regulations or internal rules, the Hotel is exempted from providing the service.

10.6 Upon check-out, the Customer confirms that they have paid for the consumed items according to the Hotel’s policies.
DayDreamHub may contact the Customer on behalf of the Hotel in case of unpaid items.

10.7 If the Customer causes damage or loss to the Hotel, the Customer agrees to compensate the Hotel for the loss or reimburse the resulting costs according to the Hotel’s policies.

10.8 If the Customer fails to fulfill their obligations under these terms, they may be blacklisted.
If blacklisted, the Customer will not be able to use DayDreamHub’s services.
The Customer may contact the Customer Service Department (customer@daydreamhub.com) to request removal from the blacklist.
The Customer Service Department will decide at its discretion whether to remove the Customer from the blacklist, considering the circumstances.

11. DayDreamHub’s Obligations and Responsibilities

11.1 DayDreamHub acts as an intermediary between its users and the partnered Hotels.
DayDreamHub promises to transmit the necessary information to the Hotel to ensure the Customer’s booking proceeds smoothly.
DayDreamHub’s liability is limited to providing this service.

11.2 The services of the Hotels are governed by their sales conditions and internal regulations.
DayDreamHub is not responsible for the improper performance or provision of the Hotel’s services.
However, if there is an issue regarding the quality of the service expected by the Customer, DayDreamHub will accept the Customer’s complaint and take reasonable steps to resolve the issue.
The Customer can contact the Customer Service Department.

11.3 DayDreamHub is not responsible for any damage, accident, loss, or theft that may occur during the Customer’s stay at the Hotel.
DayDreamHub is not responsible for any incidents, accidents, or other events contrary to the law that may occur at the Hotel.
DayDreamHub strongly condemns illegal activities and acts in violation of applicable laws and regulations and promises to cooperate with relevant authorities if signs of fraud, human trafficking, or other illegal activities are detected during the provision of DayDreamHub’s services.

12. Assistance and Complaints

12.1 If there are any issues during the booking or upon arrival at the Hotel, the Customer can contact the Customer Service Department.
Email: customer@daydreamhub.com
Send a message: https://daydreamhub.com/contact/
Please provide the following in either case:
Booking number
Username
Relevant documents

12.2 The Customer Service Department reserves the right to carry out all necessary verifications, including identity verification and information confirmation of the person receiving the complaint or request.
The Customer Service Department is not authorized to provide information to third parties in accordance with applicable personal data protection laws and regulations.

12.3 The Customer Service Department will review all requests and complaints and decide at its discretion how to respond, considering the inconvenience caused.

13. Personal Data

DayDreamHub processes personal data in accordance with current regulations.
Customers are expected to review the Privacy Policy to understand how their personal data is processed.

14. Applicable Law and Jurisdiction

These Terms are governed by the laws of Georgia.
All disputes concerning the formation, interpretation, and performance of these Terms shall be subject to the exclusive jurisdiction of the courts of Georgia.